Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Help Center
  1. Help Center
  2. OMNETIC Support

Report a Problem

Required fields are marked with an asterisk*

Summarize the bug briefly.

Please provide details of the problems you are having.

Select the country from which the report originates

Choose urgency, how much does it affect your work?

Choose scale of the impact. It affects only you, one or more teams or entire company?

Drag and drop files, paste screenshots, or browse
Powered by Jira Service Management
{"xsrfToken":"f08ea5dca5b353d99b31ddc1108f771d26e32867_lout","branding":{"id":"7","key":"os","name":"OMNETIC Support","portalBaseUrl":"/servicedesk/customer/portal/7"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","translations":{"pl-PL":{"helpCenterTitle":"Witamy w Centrum pomocy","sharedPortalName":"Centrum pomocy","localeDisplayName":"Polish (Poland)"},"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"},"cs-CZ":{"helpCenterTitle":"Vítejte v Centrum nápovědy","sharedPortalName":"Centrum nápovědy","localeDisplayName":"Czech (Czechia)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"7","key":"os","projectId":10100,"serviceDeskId":7,"name":"OMNETIC Support","description":"<p>Welcome! You can raise a request for OMNETIC Support using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/7","reqTypes":[{"id":"127","name":"Ask a question","descriptionHtml":"","callToAction":"Ask a question","introHtml":"<p>Do you have question? Select this option and we'll help you out.</p>","icon":10553,"iconUrl":"https://customer.support.eag.group/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10553","groups":[33],"key":""},{"id":"124","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10540,"iconUrl":"https://customer.support.eag.group/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10540","groups":[33],"key":""},{"id":"129","name":"Report a Problem","descriptionHtml":"","callToAction":"Report a Problem","introHtml":"<p>Inform us about bugs or unplanned events that disrupt or reduce the quality of your service.</p>","icon":10476,"iconUrl":"https://customer.support.eag.group/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[33],"key":""},{"id":"128","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10543,"iconUrl":"https://customer.support.eag.group/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10543","groups":[33],"key":""},{"id":"119","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10531,"iconUrl":"https://customer.support.eag.group/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10531","groups":[],"key":""}],"reqGroups":[{"id":33,"name":"General"}],"orderMapping":{"33":[127,129,128,124]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"737b951b-cdde-381e-8790-2dc5c068288e","appLinkName":"","appLinkUrl":"","spaceKey":"OS","spaceName":"OMNETIC Support","spaceUrl":"","isServer":false},"labels":[],"projectKey":"OMNS","serviceDeskId":7,"kbLinkDomainURLs":["https://carvago.atlassian.net","https://customer.support.eag.group"]},"createPermission":true,"portalAnnouncement":{"portalId":7,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"OMNS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlZGRhMGMwMC0xNDg1LTQwZWUtOTEwZS1iMTZiM2M5ZmE0YTYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMTAwIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Njk0MTYxNTAsIm5iZiI6MTc2OTQxNDk1MCwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.eFO6z4FxkQTCwm68XksAflrxkxMUK6u2L0jocsv_SY4","targetCollection":"upload-project-10100","endpointUrl":"https://api.media.atlassian.com","clientId":"edda0c00-1485-40ee-910e-b16b3c9fa4a6","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":129,"projectId":10100,"issueType":{"id":"10082","name":"Incident request"},"form":{"name":"Report a Problem","descriptionHtml":"","callToAction":"Report a Problem","intro":"<p>Inform us about bugs or unplanned events that disrupt or reduce the quality of your service.</p>","instructions":"","icon":10476,"iconUrl":"https://customer.support.eag.group/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"Summarize the bug briefly.","descriptionHtml":"<p>Summarize the bug briefly.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Provide as much detail as possible about the bug","description":"Please provide details of the problems you are having.","descriptionHtml":"<p>Please provide details of the problems you are having.</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10589","fieldConfigId":"10785","label":"Location","description":"Select the country from which the report originates","descriptionHtml":"<p>Select the country from which the report originates</p>","required":true,"displayed":true,"presetValues":[],"values":[{"value":"11140","label":"Česká Republika","selected":false,"children":[]},{"value":"11141","label":"Polska","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10059","fieldConfigId":"10186","label":"How urgent is this topic?","description":"Choose urgency, how much does it affect your work? ","descriptionHtml":"<p>Choose urgency, how much does it affect your work?</p>","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10035","label":"Critical","selected":false,"children":[]},{"value":"10036","label":"High","selected":false,"children":[]},{"value":"10037","label":"Medium","selected":false,"children":[]},{"value":"10038","label":"Low","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10004","fieldConfigId":"10104","label":"What impact does it have on your work?","description":"Choose scale of the impact. It affects only you, one or more teams or entire company? ","descriptionHtml":"<p>Choose scale of the impact. It affects only you, one or more teams or entire company?</p>","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10000","label":"Extensive / Widespread","selected":false,"children":[]},{"value":"10001","label":"Significant / Large","selected":false,"children":[]},{"value":"10002","label":"Moderate / Limited","selected":false,"children":[]},{"value":"10003","label":"Minor / Localized","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attach any relevant files","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/7/create/129","requestValidateBaseUrl":"/servicedesk/customer/portal/7/validate/129","calendarParams":{"firstDay":0,"date":"2026-01-26T09:09:10+0100","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"737b951b-cdde-381e-8790-2dc5c068288e","appLinkName":"","appLinkUrl":"","spaceKey":"OS","spaceName":"OMNETIC Support","spaceUrl":"","isServer":false},"labels":[],"projectKey":"OMNS","serviceDeskId":7,"kbLinkDomainURLs":["https://carvago.atlassian.net","https://customer.support.eag.group"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlZGRhMGMwMC0xNDg1LTQwZWUtOTEwZS1iMTZiM2M5ZmE0YTYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMTAwIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Njk0MTYxNTAsIm5iZiI6MTc2OTQxNDk1MCwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.eFO6z4FxkQTCwm68XksAflrxkxMUK6u2L0jocsv_SY4","targetCollection":"upload-project-10100","endpointUrl":"https://api.media.atlassian.com","clientId":"edda0c00-1485-40ee-910e-b16b3c9fa4a6","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=carvago","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"f08ea5dca5b353d99b31ddc1108f771d26e32867_lout","baseUrl":"https://customer.support.eag.group/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://carvago.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"edda0c00-1485-40ee-910e-b16b3c9fa4a6","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"a7b48c3ea4ac4592812c7a6fe003d5ca","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://carvago.atlassian.net","edition":"standard","anonymousEnabled":true,"requestIntroEnabled":true}