Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Když se něco pokazí a Ctrl+Alt+Del nezabere, jsme tu my… a kafe.
Common Requests
Request a new account
Request a new account for a system.
Required fields are marked with an asterisk*
{"xsrfToken":"f6e6074cb56c6d68e5874fa64768a0b4b6e65c73_lout","branding":{"id":"41","key":"help","name":"Helpdesk - IT support","portalBaseUrl":"/servicedesk/customer/portal/41"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","translations":{"pl-PL":{"helpCenterTitle":"Witamy w Centrum pomocy","sharedPortalName":"Centrum pomocy","localeDisplayName":"Polish (Poland)"},"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"},"cs-CZ":{"helpCenterTitle":"Vítejte v Centrum nápovědy","sharedPortalName":"Centrum nápovědy","localeDisplayName":"Czech (Czechia)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"41","key":"help","projectId":10370,"serviceDeskId":41,"name":"Helpdesk - IT support","description":"<p>Když se něco pokazí a Ctrl+Alt+Del nezabere, jsme tu my… a kafe. <img class=\"emoticon\" src=\"/servicedesk/customershim/images/icons/emoticons/smile.png\" height=\"16\" width=\"16\" align=\"absmiddle\" alt=\"\" border=\"0\"></p>","portalBaseUrl":"/servicedesk/customer/portal/41","reqTypes":[{"id":"269","name":"Onboard new employees","descriptionHtml":"","callToAction":"Onboard new employees","introHtml":"<p>Request access for new employees.</p>","icon":10520,"iconUrl":"https://customer.support.eag.group/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[69],"key":""},{"id":"267","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"<p>Let us know if something isn't working properly and we'll aim to get it back up and running quickly.</p>","icon":10525,"iconUrl":"https://customer.support.eag.group/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10525","groups":[67,70],"key":""},{"id":"268","name":"Report broken hardware","descriptionHtml":"","callToAction":"Report broken hardware","introHtml":"<p>Report hardware that might be faulty or broken e.g. a broken computer screen or a damaged server.</p>","icon":10516,"iconUrl":"https://customer.support.eag.group/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[67,68,71],"key":""},{"id":"264","name":"Request a new account","descriptionHtml":"","callToAction":"Request a new account","introHtml":"<p>Request a new account for a system.</p>","icon":10521,"iconUrl":"https://customer.support.eag.group/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[67,69],"key":""},{"id":"263","name":"Request admin access","descriptionHtml":"","callToAction":"Request admin access","introHtml":"<p>For example, if you need to administer Jira.</p>","icon":10517,"iconUrl":"https://customer.support.eag.group/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[69],"key":""},{"id":"270","name":"Request new hardware","descriptionHtml":"","callToAction":"Request new hardware","introHtml":"<p>For example, a new mouse or monitor.</p>","icon":10554,"iconUrl":"https://customer.support.eag.group/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10554","groups":[68],"key":""},{"id":"265","name":"Request new software","descriptionHtml":"","callToAction":"Request new software","introHtml":"<p>If you need a software license, raise a request here.</p>","icon":10551,"iconUrl":"https://customer.support.eag.group/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10551","groups":[70,68],"key":""},{"id":"262","name":"Všeobecná IT podpora / Get IT help","descriptionHtml":"","callToAction":"Všeobecná IT podpora / Get IT help","introHtml":"<p>Všeobecné IT problémy a dotazy / Get assistance for general IT problems and questions.</p>","icon":10545,"iconUrl":"https://customer.support.eag.group/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[67,68],"key":""},{"id":"266","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10531,"iconUrl":"https://customer.support.eag.group/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10531","groups":[],"key":""}],"reqGroups":[{"id":67,"name":"Common Requests"},{"id":68,"name":"Computers"},{"id":69,"name":"Logins and Accounts"},{"id":70,"name":"Applications"},{"id":71,"name":"Servers and Infrastructure"}],"orderMapping":{"71":[268],"68":[262,265,268,270],"67":[262,264,267,268],"69":[263,264,269],"70":[265,267]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":41,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"HELP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlZGRhMGMwMC0xNDg1LTQwZWUtOTEwZS1iMTZiM2M5ZmE0YTYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDM3MCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl19LCJleHAiOjE3Njk0MzYzNjIsIm5iZiI6MTc2OTQzNTE2MiwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.IbJTAehIEwoEXhRrQZp4P07rhD_Fr8tBGjzIDEN8G-A","targetCollection":"upload-project-10370","endpointUrl":"https://api.media.atlassian.com","clientId":"edda0c00-1485-40ee-910e-b16b3c9fa4a6","tokenDurationInMins":20}},"reqCreate":{"id":264,"projectId":10370,"issueType":{"id":"10045","name":"[System] Service request"},"form":{"name":"Request a new account","descriptionHtml":"","callToAction":"Request a new account","intro":"<p>Request a new account for a system.</p>","instructions":"","icon":10521,"iconUrl":"https://customer.support.eag.group/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"e.g. Create an account on Jira","descriptionHtml":"<p>e.g. Create an account on Jira</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"multiselect","jiraFieldType":"components","fieldId":"components","fieldConfigId":"","label":"Select a system","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10521","label":"Active Directory","selected":false,"children":[]},{"value":"10522","label":"Analytics and Reporting Service","selected":false,"children":[]},{"value":"10523","label":"Billing Services","selected":false,"children":[]},{"value":"10524","label":"Cloud Storage Services","selected":false,"children":[]},{"value":"10525","label":"Data Center Services","selected":false,"children":[]},{"value":"10526","label":"Email and Collaboration Services","selected":false,"children":[]},{"value":"10527","label":"Financial Services","selected":false,"children":[]},{"value":"10528","label":"HR Services","selected":false,"children":[]},{"value":"10529","label":"Intranet","selected":false,"children":[]},{"value":"10530","label":"Jira","selected":false,"children":[]},{"value":"10531","label":"Office Network","selected":false,"children":[]},{"value":"10532","label":"Payroll Services","selected":false,"children":[]},{"value":"10533","label":"Printers","selected":false,"children":[]},{"value":"10534","label":"Public Website","selected":false,"children":[]},{"value":"10535","label":"VPN Server","selected":false,"children":[]},{"value":"10536","label":"Webstore Purchasing Services","selected":false,"children":[]}]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Tell us why you need an account","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/41/create/264","requestValidateBaseUrl":"/servicedesk/customer/portal/41/validate/264","calendarParams":{"firstDay":0,"date":"2026-01-26T14:46:02+0100","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlZGRhMGMwMC0xNDg1LTQwZWUtOTEwZS1iMTZiM2M5ZmE0YTYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDM3MCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl19LCJleHAiOjE3Njk0MzYzNjIsIm5iZiI6MTc2OTQzNTE2MiwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.IbJTAehIEwoEXhRrQZp4P07rhD_Fr8tBGjzIDEN8G-A","targetCollection":"upload-project-10370","endpointUrl":"https://api.media.atlassian.com","clientId":"edda0c00-1485-40ee-910e-b16b3c9fa4a6","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
